Frequently Asked Questions

Having trouble with the website? Check out our FAQ page to find answers to some of our most commonly asked questions.

General Information

Is it safe to order from ConcertBoom?
Yes. Since our inception, we have helped over thousands of customers from around the world find the concert and event tickets they need. We also have a fraud protection technology installed in our system to assure customers a secure buying experience.

I called the box office and they told me the concert was sold out. How does ConcertBoom still have tickets available?
We operate in the secondary market for event tickets and have an extensive network of relationships with ticket resellers in North America and Europe to ensure that we have the best and largest selection of tickets for our customers.

Does my child need a separate ticket to gain entry to the event?
Can I bring a food and drinks into the event?
Where is the best place to park at the event?
How long will the event last?

These types of queries are all venue-related questions that should be directed towards the venue where a given event is occurring. Since ConcertBoom bears no affiliation to any venue or box office, we are not familiarized with individual venue policies.

Ticket Information

How are ticket prices determined?
We have no control over the price of a ticket, as this information is set by our suppliers. Ticket prices are influenced by the supply and demand for an event, therefore prices are constantly being updated by our suppliers.
Note: Prices are subject to change at any time without notice.

Why can't I purchase a certain quantity of tickets?
Our sellers prefer to list tickets at least in pairs so as to increase the chance that they'll be able to sell all the tickets in a listing.

Can I purchase a single ticket for event?
Single tickets are available when they are listed in quantities of 1, 3, or 6 or greater.

Why are similar tickets different prices?
We work with a wide variety of suppliers who have different perceptions about seating worth. This means that tickets in the same (or in a similar) section might be valued at $60 by one seller, whereas another seller may list them for $75. It is therefore wisest for customers to buy tickets according to stated location rather than price.

Why is the price on my tickets different than what I paid?
The numerous sellers who list tickets through our website are re-selling tickets to popular entertainment events, which means they are also re-pricing the tickets based on their perception of an event's popularity. The mark-up in ticket prices on the resale market is basically designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets so that consumers can later purchase them at more convenient intervals.

Why is someone else's name on my ticket? Is it still valid?
The name on a customer's ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through our website. However, please note that the name on the tickets will not affect your ability to access the event.

Will my seats be together?
All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing.

Why are there extra fees added to the cost of my ticket?
The total amount of your purchase includes the full price of the ticket, a service/convenience fee, and a delivery fee (per order). The service fee helps us provide a safe, secure place to sell our tickets. The delivery fee is associated with the money our supplier expends to deliver the tickets.
Note: Service and delivery fees may vary by event.

What are GA/General Admission tickets?
General admission is seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis.

Can I reserve tickets?
Due to the high demand for tickets, we do not allow customers to reserve or place tickets on hold for any given period of time.

How do I know if tickets are partial, obstructed, or limited view?
Our ticket suppliers are required to record in their listing notes if any tickets they advertise are labeled partial or obstructed view by the venue.

Delivery Options

How will I receive my tickets?
Ticket delivery varies extensively event-by-event, ticket-by-ticket, and seller-by-seller. Our suppliers offer several types of delivery methods, including: standard delivery, express delivery, e-ticket/paperless, and electronic transfer. On the transaction page, you will be alerted to the date your tickets are expected to ship/arrive.

Why do I need to check my tickets when I receive them?
We always encourage our customers to check their tickets to make sure they received the seats they ordered. Please reference your confirmation order email to ensure that event date, time, section, row, and number of seats you received is correct.

I won't be at my home address at the time the tickets are shipped. Can I have my tickets shipped to my work/hotel/etc.?
Yes. Uncheck the box that says "Use my billing address as my shipping address" and type in the address where you wish to have your tickets shipped instead.

My FedEx shipment contained printed E-tickets; why were they shipped via FedEx rather than e-mailed?
We always encourage sellers to designate E-tickets within their corresponding listings, however some of our suppliers may prefer to ship printed E-tickets instead.

Can I ship to a PO Box?
No. All of our sellers utilize FedEx for deliveries. FedEx does not deliver to PO Boxes.

Cancellation Policies

I bought tickets, but I can’t go to the event. Can I get a refund?
The ConcertBoom Sales Terms and Conditions state that all sales are final.

Will I get a refund if my event is postponed?
Postponement does not entitle customers to a refund of their ticket purchase. However, the event tickets will be valid for the new date of the event concerned.

If an event is canceled and not rescheduled for a different date, will I receive a refund?
Cancelled events entitle customers to a full refund (minus shipping) of their order total.

Contact Us

If you still can't find the answer you're looking for, our customer service team is happy to assist you!
For general inquiries, you may contact us by email at info@concertboom.com and one of our representatives will reply within 1-2 business days.
If you would like to purchase tickets over the phone, please call us toll-free at (800) 670-0564.